Research Article
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Satisfaction Analysis of Recreational Quality of Erciyes Mountain Ski Centre

Year 2019, Volume: 4 Issue: 1, 1 - 10, 25.06.2019

Abstract

Abstract


In many
countries, recreational tourism activities composed of winter tourism and
sports that are performed in winter months constitute the majority of mountain
tourism and sports. Individuals fond of winter sports prefer in their spare
times known domestic or foreign ski resorts in order to rest and to have
leisure. The most important preference determining factor here is the
recreational quality of the facility.

The results of
the survey which is one-to one applied to the visitors between February-March
2017 aiming to determine recreational quality of the Erciyes Mountain Ski
facilities constitute the research findings. The survey is prepared to
determine the skiers’ demographic characteristics, ski experiences, snow sports
exercised and recreational quality of the Erciyes Mountain Ski Resort.





Erciyes
Mountain, as an important source for winter sports due to possibilities it
provides, is a candidate for being a winter tourism resort demanded
accelerating day by day in regional, national and international scales and
rapidly extending within this respect. As it is in all recreation areas, the
primary goal of the management is a systematic and controlled tourism planning
compatible to natural and social environment and is the provision of qualified
rational experiences to its visitors. As a result of this research, service
facilities (82 %) are determined as the highest satisfaction value of Erciyes
kayak facilities.

_________________________________________________________________________________

Erciyes Dağı Kayak Merkezi’nin
Rekreasyonel Kalitesinin Memnuniyet Analizi

Öz

Dünyanın
birçok ülkesinde dağ turizmi ve sporlarının büyük bir bölümünü kış aylarında
gerçekleştirilen kış turizmi ve sporlarından oluşan rekreasyonel turizm
aktiviteleri oluşturmaktadır. Kış sporlarına ilgi duyan bireyler dinlenmek,
eğlenmek için ayırdıkları serbest zamanlarında kış sporları rekreasyonel
aktivitelerini gerçekleştirmek için imkânlarına göre yurt içi veya yurt dışında
bilinen kayak merkezlerini tercih etmektedirler. Kayak merkezlerinin tercih
edilebilir olmasındaki en büyük etken tesisin rekreasyonel kalitesidir.

Erciyes Dağı
Kayak Tesisleri’nin rekreasyon kalitesinin belirlenmesi için hazırlanmış olan
ve 2017 Şubat-Mart ayları arasında ziyaretçilere birebir uygulanmış olan anket
sonuçları araştırma bulgularını oluşturmaktadır. Anket, ziyaretçilerin
demografik özellikleri, kayak tecrübeleri, uğraştıkları kar sporları ve Erciyes
Dağı Kayak Merkezi’nin rekreasyon kalitesini belirlemeye yöneliktir.





Kış sporlarına
yönelik sunduğu fırsatlarla önemli bir rekreasyon kaynağı olan Erciyes Dağı,
her geçen gün bölgesel, ülkesel ve uluslararası ölçekte daha fazla talep edilen
ve bu bağlamda hızla büyüyen bir kış turizmi merkezi olmaya adaydır. Tüm
rekreasyon alanlarında olduğu gibi kayak merkezlerinde de yönetimin öncelikli
hedefi, doğal ve sosyal çevre ile uyumlu olan sistemli ve kontrollü bir turizm
planlaması ile ziyaretçilere kaliteli rekreasyonel deneyimler sağlanmasıdır. Bu
araştırmanın sonucunda Erciyes Kayak Tesisleri’nde ziyaretçilerin yüksek
memnuniyet değerinin hizmet tesisleri (%81,80) olduğu tespit edilmiştir.

Anahtar Kelimeler: Erciyes Dağı Kayak Merkezi, rekreasyon alan
planlaması, rekreasyonel kalite, ziyaretçi memnuniyeti, ziyaretçi yönetimi

References

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  • Alexandris, K., Kouthouris, C., Meligdis, A. (2006). "Increasing customers' loyalty in a skiing resort: The contribution of place attachment and service quality", International Journal of Contemporary Hospitality Management, 18 (5): 414-425.
  • Altaş, N.T., Çavuş, A., Zaman, N. (2015). A New Winter Tourism Center in Turkey's Winter Tourism Corridor: Konaklı. Marmara Geography Journal, 31: 345-365. Anonymous, (2006). Kayseri Metropolitan Municipality Erciyes Mountain Master Plan, Vienna.
  • Bahar, O. and Kozak, M. (2005). International Tourism and Competitiveness in the Globalization Process. Ankara: Detay Publishing.
  • Ceylan, S., Demirkaya, H. (2008). Kış Turizmine Bağlı Olarak Gelişen Bir Kırsal Yerleşme: Çobanisa Köyü (Isparta). Atatürk Üniv. Kâzım Karabekir Eğitim Fak. Coğrafya Eğitimi Bölümü, Doğu Coğrafya Dergisi, 14 (21): 79-94.
  • Daştan, H., Dudu, N., Çalmaşur, G. (2016). Winter Tourism Request: An Application on Erzurum Province. Ataturk University Journal of Economics and Administrative Sciences, 30 (2).
  • Doğaner, S. (1997). "Geographical Factors Affecting Winter Tourism in Turkey's Mountainous Areas". Istanbul University, Faculty of Letters, Geography Magazine, 5: 19-44.
  • Doğaner, S. (2001). Turkey Tourism Geography, Çantay Bookstore, Istanbul, p.178.
  • Erdoğan, A., Aklıbaşında, M. (2016). A Research on the Potential of Tourism and Recreational Use of Erciyes Mountain. International Winter Cities Symposium, February 10-12, 2016, Erzurum.
  • Göktuğ, T. H., Bulut, Y., Bozhüyük Ardahanlıoğlu, Z. (2016). Determination of Recreational Quality in Palandöken Mountain Ski Facilities. International Winter Cities Symposium, 10-12 February 2016, 1037-1052.
  • Gül, A., Keleş, E., Uzun, Ö.F., Türker, H.B. (2016). Versatile Effects to Isparta City of Davraz Ski Center. International Winter Cities Symposium, 10-12 February 2016, Erzurum, s: 1216-1231.
  • Hallmann, K., Breuer, C. (2010). “Image fit between sport events and their hosting destinations from an active sport tourist perspective and its impact on future behaviour”. Journal of Sport & Tourism, 15, 211-233.
  • Hudson, S., Stephard, G.W. (1998). Measuring Service Quality at Tourist Destinations: An Application of Importance-Performance Analysis to an Alpine Ski Resort, Journal of Travel & Tourism Marketing, 7(3): 61-77.
  • İbret, Ü. (2006). Winter Tourism in Ilgaz Mountains. Turkish Journal of Geography, 44: 61-78.
  • İlban, O.M., Kaşlı, M. (2008). Winter Tourism, Touristic Product Diversification, Nobel Publication Distribution, Ankara.
  • İncekara, A. (1998). Winter Tourism and Development Opportunities in Eastern Anatolia, Istanbul Chamber of Commerce Publication, no: 18.
  • Kämpf, R., Kaspar, W. (2005). Erfolgsfaktoren im alpinen Tourismus, BAK Basel Economics, seco Publikation Direktion für Standortförderung, IBC Report 2005, Basel.
  • Koşan, A. (2013). A Study on the Perceptions and Evaluations of Winter Tourism Tourist-Ski Tourists in Winter Tourism Centers (An Application in Palandöken). Journal of Atatürk University Social Sciences Institute, 17 (2).
  • Kyle, G.T., Theodorakis, N.D., Karageorgiou, A., Lafazani, M. (2010). The Effect of Service Quality on Customer Loyalty within the Context of Ski Resorts. Journal of Park and Recreation Administration, 28(1): 1-15.
  • Needham, M.D., Rollins, R.B. (2005). Interest group standards for recreation and tourism impacts at ski areas in the summer. Tourism Management, 26 (1): 1-13.
  • Oktayer, N., Susam, N., Çak, M. (2007), Tourism Economy in Turkey, Istanbul Chamber of Commerce, Istanbul.
  • Sağlık, E., Kocaman, G. (2014). Determination of Service Quality Perception of Tourists in Skiing Centers: An Application in Palandöken Ski Center. Ataturk Communication Journal, 6: 67-87.
  • Şahin, İ. F., Yazıcı, H. (2011). 'Geographical Presentation: Erzincan Yildirim Akbulut Kayak Tourism Center'. Journal of Eastern Geography, 9 (12): 326-344.
  • Vassiliadis, A., Priporas, C.V., Andronikidis, A. (2013). An analysis of visitor behaviour using time blocks: A study of ski destinations in Greece. Tourism Management, 34: 61-60.
  • Vitterso, J., Chipeniuk, R., Skar, M., Vistad, O. (2004). Recreational Conflict Is Affective: The Case of Cross-Country Skiers and Snowmobiles, Leisure Sciences, 26 (3), 227-243.
  • Won, D., Hwang, S. (2009). “Factors influencing the college skiers and snowboarders‟ choice of a ski destination in Korea: A conjoint study”. Managing Leisure. DOI: 10.1080/13606710802551197
  • Yanık, A. (2016). Creating Customer Satisfaction from Tourism Complaint Management Systems: Palandöken Ski Facilities Example. Travel and Hotel Management Journal, 13 (3): 102-116.
  • URL-1. http://www.oran.org.tr/images/dosyalar/111.pdf (Erişim Tarihi: 14.11.2018)
  • URL-2. http://www.kultur.gov.tr/Eklenti/906,ttstratejisi2023pdf.pdf?0 (Erişim Tarihi: 14.11.2018)
  • URL-3.https://www.dunya.com/yurttan-haberler/yenilenen-erciyes-2026-yilinda-dunya-kis-sporu-olimpiyatlarina-ev-sahipligi-yapma-hedefinde-haberi-407395 (Erişim Tarihi: 14.11.2018)
Year 2019, Volume: 4 Issue: 1, 1 - 10, 25.06.2019

Abstract

References

  • Albayrak, A. (2013). Travel Motivations of Winter Tourist Tourists. 14. National Tourism Congress, pp. 144-164, Kayseri: Turkish Historical Society.
  • Alexandris, K., Kouthouris, C., Meligdis, A. (2006). "Increasing customers' loyalty in a skiing resort: The contribution of place attachment and service quality", International Journal of Contemporary Hospitality Management, 18 (5): 414-425.
  • Altaş, N.T., Çavuş, A., Zaman, N. (2015). A New Winter Tourism Center in Turkey's Winter Tourism Corridor: Konaklı. Marmara Geography Journal, 31: 345-365. Anonymous, (2006). Kayseri Metropolitan Municipality Erciyes Mountain Master Plan, Vienna.
  • Bahar, O. and Kozak, M. (2005). International Tourism and Competitiveness in the Globalization Process. Ankara: Detay Publishing.
  • Ceylan, S., Demirkaya, H. (2008). Kış Turizmine Bağlı Olarak Gelişen Bir Kırsal Yerleşme: Çobanisa Köyü (Isparta). Atatürk Üniv. Kâzım Karabekir Eğitim Fak. Coğrafya Eğitimi Bölümü, Doğu Coğrafya Dergisi, 14 (21): 79-94.
  • Daştan, H., Dudu, N., Çalmaşur, G. (2016). Winter Tourism Request: An Application on Erzurum Province. Ataturk University Journal of Economics and Administrative Sciences, 30 (2).
  • Doğaner, S. (1997). "Geographical Factors Affecting Winter Tourism in Turkey's Mountainous Areas". Istanbul University, Faculty of Letters, Geography Magazine, 5: 19-44.
  • Doğaner, S. (2001). Turkey Tourism Geography, Çantay Bookstore, Istanbul, p.178.
  • Erdoğan, A., Aklıbaşında, M. (2016). A Research on the Potential of Tourism and Recreational Use of Erciyes Mountain. International Winter Cities Symposium, February 10-12, 2016, Erzurum.
  • Göktuğ, T. H., Bulut, Y., Bozhüyük Ardahanlıoğlu, Z. (2016). Determination of Recreational Quality in Palandöken Mountain Ski Facilities. International Winter Cities Symposium, 10-12 February 2016, 1037-1052.
  • Gül, A., Keleş, E., Uzun, Ö.F., Türker, H.B. (2016). Versatile Effects to Isparta City of Davraz Ski Center. International Winter Cities Symposium, 10-12 February 2016, Erzurum, s: 1216-1231.
  • Hallmann, K., Breuer, C. (2010). “Image fit between sport events and their hosting destinations from an active sport tourist perspective and its impact on future behaviour”. Journal of Sport & Tourism, 15, 211-233.
  • Hudson, S., Stephard, G.W. (1998). Measuring Service Quality at Tourist Destinations: An Application of Importance-Performance Analysis to an Alpine Ski Resort, Journal of Travel & Tourism Marketing, 7(3): 61-77.
  • İbret, Ü. (2006). Winter Tourism in Ilgaz Mountains. Turkish Journal of Geography, 44: 61-78.
  • İlban, O.M., Kaşlı, M. (2008). Winter Tourism, Touristic Product Diversification, Nobel Publication Distribution, Ankara.
  • İncekara, A. (1998). Winter Tourism and Development Opportunities in Eastern Anatolia, Istanbul Chamber of Commerce Publication, no: 18.
  • Kämpf, R., Kaspar, W. (2005). Erfolgsfaktoren im alpinen Tourismus, BAK Basel Economics, seco Publikation Direktion für Standortförderung, IBC Report 2005, Basel.
  • Koşan, A. (2013). A Study on the Perceptions and Evaluations of Winter Tourism Tourist-Ski Tourists in Winter Tourism Centers (An Application in Palandöken). Journal of Atatürk University Social Sciences Institute, 17 (2).
  • Kyle, G.T., Theodorakis, N.D., Karageorgiou, A., Lafazani, M. (2010). The Effect of Service Quality on Customer Loyalty within the Context of Ski Resorts. Journal of Park and Recreation Administration, 28(1): 1-15.
  • Needham, M.D., Rollins, R.B. (2005). Interest group standards for recreation and tourism impacts at ski areas in the summer. Tourism Management, 26 (1): 1-13.
  • Oktayer, N., Susam, N., Çak, M. (2007), Tourism Economy in Turkey, Istanbul Chamber of Commerce, Istanbul.
  • Sağlık, E., Kocaman, G. (2014). Determination of Service Quality Perception of Tourists in Skiing Centers: An Application in Palandöken Ski Center. Ataturk Communication Journal, 6: 67-87.
  • Şahin, İ. F., Yazıcı, H. (2011). 'Geographical Presentation: Erzincan Yildirim Akbulut Kayak Tourism Center'. Journal of Eastern Geography, 9 (12): 326-344.
  • Vassiliadis, A., Priporas, C.V., Andronikidis, A. (2013). An analysis of visitor behaviour using time blocks: A study of ski destinations in Greece. Tourism Management, 34: 61-60.
  • Vitterso, J., Chipeniuk, R., Skar, M., Vistad, O. (2004). Recreational Conflict Is Affective: The Case of Cross-Country Skiers and Snowmobiles, Leisure Sciences, 26 (3), 227-243.
  • Won, D., Hwang, S. (2009). “Factors influencing the college skiers and snowboarders‟ choice of a ski destination in Korea: A conjoint study”. Managing Leisure. DOI: 10.1080/13606710802551197
  • Yanık, A. (2016). Creating Customer Satisfaction from Tourism Complaint Management Systems: Palandöken Ski Facilities Example. Travel and Hotel Management Journal, 13 (3): 102-116.
  • URL-1. http://www.oran.org.tr/images/dosyalar/111.pdf (Erişim Tarihi: 14.11.2018)
  • URL-2. http://www.kultur.gov.tr/Eklenti/906,ttstratejisi2023pdf.pdf?0 (Erişim Tarihi: 14.11.2018)
  • URL-3.https://www.dunya.com/yurttan-haberler/yenilenen-erciyes-2026-yilinda-dunya-kis-sporu-olimpiyatlarina-ev-sahipligi-yapma-hedefinde-haberi-407395 (Erişim Tarihi: 14.11.2018)
There are 30 citations in total.

Details

Primary Language English
Subjects Architecture
Journal Section Research Articles
Authors

İşık Sezen 0000-0003-0304-9072

Tendü Hilal Göktuğ 0000-0002-1773-2254

Başak Aytatlı This is me 0000-0002-4039-293X

Esma Yıkılmaz This is me 0000-0001-7833-0219

Publication Date June 25, 2019
Submission Date September 3, 2018
Published in Issue Year 2019 Volume: 4 Issue: 1

Cite

APA Sezen, İ., Göktuğ, T. H., Aytatlı, B., Yıkılmaz, E. (2019). Satisfaction Analysis of Recreational Quality of Erciyes Mountain Ski Centre. Journal of Architectural Sciences and Applications, 4(1), 1-10.